Delivery & returns

Delivery & Returns made easy

1. Shipping

1.1. Deliveries are shipped on working days only, and not on weekends, Bank holidays, Public (Statutory) or National holidays.
orders received after 15:00 will usually be dispatched the following working day
orders received Monday – Thursday will usually be dispatched next day.
orders received Friday, Saturday or Sunday will usually be dispatched the following Monday.
orders received on a Bank Holiday will usually be dispatched on the next working day.

1.2. Shipping costs start at £4.99 for standard UK mainland delivery and will be displayed separately to the product cost. Shipping fees will differ for Northern Scotland (including the Outer Hebrides), Isle of Man and Channel Islands. At present we do not ship to Northern Island or internationally.

1.3. Goods are dispatched after payment has completed successfully.

1.4. Goods will usually be shipped by third party courier such as DHL, DPD, Hermes, Royal Mail, etc, therefore we are not responsible for any shipping delays, parcel loss or damage however we may help customers in resolving issues and claims.

1.5. It is customer responsibility to provide the correct shipping address and contact details and, furthermore, to be present when the delivery arrives at their address. If someone else receives or takes the parcel at the delivery/shipping address provided, it is not the responsibility of the carrier or sender/consignor and is the obligation of the customer who placed the order to be present at the delivery/shipping address stated.

1.6. If the parcel is forwarded to a local depot, the customer must arrange to collect the parcel at his/her expense.

1.7. “Force Majeure” events, such as natural disasters, health pandemics and policy changes from carriers may delay deliveries / returns and are out of the control of the sender/consignor.

1.8. Delivery is complete once the Goods have been received at the address for delivery set out in your order and the Goods will be at your risk from that time.

1.9. Free delivery on orders over the value of  £40.00 is limited to certain postcodes within the United Kingdom. If you are eligible for free delivery this will be shown at the checkout upon entering your delivery address.

2. Returns

2.1. If goods are returned, the customer is responsible for paying return shipping costs, as these are non-refundable. Returned Goods will be inspected to ensure they are resalable, prior to issuing a refund.

2.2. If goods are damaged / faulty, we will require you to notify us immediately by email at [email protected] and forward photographic evidence. We will not require you to return the Goods and will instead replace them at no additional cost.

2.3. If goods are exchanged, the customer is responsible for paying return shipping costs, as these are non-refundable. Returned Goods will be inspected to ensure they are resalable, prior to issuing an exchange. The customer must pay for the exchanged Good to be shipped, hence the customer must pay shipping for both legs of the exchange.

3. Price of Goods and delivery charges

3.1. Price of Goods will be as quoted on our site and we take all reasonable care to ensure that the prices of Goods are correct at the time when relevant information was entered onto our system. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund any payment made.

3.2. Price of Goods may change from time to time, but changes will not affect any order you have already placed.

3.3. Price of Goods do not include shipping / delivery charges. You will be notified of shipping charges during the check-out process, before you confirm your order.

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