PRIVACY POLICY

1. Information about this Privacy Policy
2. Information we collect about you
3. How we use your personal information
4. Sharing of your information
5. Retention of your information
6. How we use cookies
7. Marketing communications
8. Your rights
9. Third party links & use of your information
10. Data security
11. How to contact us

 

1. Information about this Privacy Policy
This Privacy Policy describes how Esprala Ltd (we, us), uses and discloses information that we collect when you use or make a purchase from our website (https://esprala.com) and any related applications. (the Site).

By accessing or using the Site, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Site.

We do not knowingly collect data relating to minors and ask you to contact us should any minor in your care has provided us with personal information.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Site. The revised Privacy Policy will be effective immediately and your continued access or use of the Site will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

2. Information we collect about you
We will collect and process the following personal information about you:

2.1. Personal details such as your name, address (including email) and Date of Birth.
2.2. Financial information such as payment card details including CCV code as well as the address the card is registered.
2.3. Puchase history information including details about payments to and from you and other details of products and services you have purchased from us.
2.4. Technical information including your IP address, web browser, login data, operating system & platform and geographical zone.
2.5. Marketing and communications information such as your preferences in receiving marketing communications from us and our third parties and your communication method preferences.
2.6. Personal profile information such as your interests, preferences, feedback information, and the products/services received.


3. How we use your personal information
We will use the information that we collect about you for the following purposes:

3.1. Managing your order including processing and payment collection.
3.2. Marketing or promotional suggestions and recommendations.
3.3. Ongoing customer relationship support, including notification of changes to terms & conditions and privacy policy.
3.4. Meeting our on-going regulatory and compliance objectives
3.5. Testimonials on our Site and any relevant third party sites
3.6. Enabling you to partake in a competition, prize draw or survey
3.7. Ensuring safety of our customers, employees and stakeholders
3.8. Improving our service to you via system upgrades, marketing strategy improvement and statistical data analysis on Site traffic.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.


4. Sharing of your information
We do not sell any personal information, however we do share information with some third parties so as to provide our service and fulfil our obligation to you, for example:

4.1. Suppliers and partners who provide goods and services to us, including payment processors.
4.2. Regulatory bodies, legal bodies and companies to protect our rights and interests

We require third parties with whom we share your information to keep it secure and to treat it in accordance with law.


5. Retention of your information
We will retain your personal information for as long as we need it to fulfil the purpose for which it was collected, as detailed in this Privacy Policy.

We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.


6. How we use cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, if you agree. These cookies are set by us and are called first party cookies. We also use third party cookies for our advertising and marketing, which are cookies from a domain different than the domain of the website you are visiting.

Cookies provide a better browsing experience by allowing the Site to remember your actions and preferences, so you do not need to re-enter the same information each time you return to the Site. A cookie does not give us access to your computer or electronic device or any information about you, other than the information you choose to share with us.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.


7. Marketing communications
If you have not opted out of receiving marketing communication, we may use your personal information to tell you about relevant goods and upcoming offers via email, SMS and other communication channels.

If you do not want us to use your personal information for marketing communication, you can notify us via email us at contact@esprala.com.

Where you opt out of receiving marketing communication, this will not apply to personal information provided to us as a result of purchasing goods between you and us, as it does not relate to marketing communication.


8. Your rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws.

To exercise these rights, you can email us at contact@esprala.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.


9. Third party links & use of your information
Our Site may contain links to other websites and application that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Site.

We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


10. Data security
We have in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Although we will do our best to protect and keep safe your personal information, there is a risk that electronic transmission is never completely secure. As a result we cannot guarantee the security of the information you transmit to us and any transmission is at your own risk.

We have in place procedures to deal with a suspected data security breach and will notify you and any applicable data protection authority / regulator of a suspected breach where we are legally required to do so.


11. How to contact us
We welcome any feedback from users of our Site and our customers. Please do not hesitate to contact us at: contact@esprala.com, or you can write to us at:

Esprala Ltd
Mayfair House
Christchurch Way
Woking, Surrey
GU21 6BP